All Star Kia East

This was the MOST pleasant car buying experience I’ve ever experienced! Chris Anderson and the rest of the team made this so easy, Chris even made my children comfortable, making sure they had snacks and something on TV to keep them relaxed!! I would recommend anyone in search for a new or used car, to run over to All Star Kia East to get the best deals and the most incredible service!

I have had the worst experience, with Kia, an all-star used dealership's worst experience EVER! so I purchased a 2021 Camry on 7/5/23 the salesman was Mr. Darryl smh and the finance manager was Christian he doesn't care at all. so I had the vehicle for a little over a month within that month's time I received four phones on 7/13/23 7/15/23 7/25/23 8/3/23 saying I had to return a vehicle stating the deal didn’t go through. (the reason for what they say is couldn't verify my employment and stubs another lie ) but y'all came to my place of employment to get the car! Lies and why let me leave off the lot of I wasn't 100 percent approved. I called the lender (the Second one) cause I had to sign a new agreement with a new lender to speak with them about what was going on. They did not know what was going on. They told me just go to another dealership. So the day they decided to come get the car. I told Christian to bring me my truck and all my information which included my title registration, &license plate when the guy came to pick up my vehicle, he didn’t bring my truck with him I asked where is my vehicle. He stated he didn’t know what I was talking about so he gets on the phone with Brandon. Brandon tells him that my vehicle was at the car lot another lie my truck didn't arrive at the dealership until that Friday 8/4/23 so they expect me to give them back their car without my vehicle smh so I guess they wanted me to Uber a ride to the dealership to get my car. I leave work on Friday I ask the salesman Darrely did they have all my information he told me yes, and I get to the dealership for them to tell me they didn’t have any of my information because they had to send it off it would be here on that Monday 8/8/23 another lie It has been three weeks. I haven’t got my titles. I haven’t got my registration nor have I got my license plate I have called several times I have been up there several times, and they keep telling me the same lie. They gave me a dealership tag that expired so I had to go get another one they claim they order my titles Tuesday 8-7-2023 I found out today that never happen I had to go purchase a new title because they never order my title. They’re rude they don’t care. Nobody has reached out to me to give me an update I have called numerous times they don’t answer the phone n I left messages for Brandon, Christian Darryly, and Mike. NO ONE HAS CALLED ME BACK So I went today 8/16/2023 to purchase a new title. I had to pay $119 and I asked the DMV had a title had been ordered the answer was NO I will be contacting the better bureau business and anybody else I can because this is not right. they don’t greet you when you walk in and they stare at you like you’re crazy I’m so over it. I’m doing whatever I have to do to get the money I had to spend back from these scammers.

The service department at this location is, quite simply, the best. They explain everything fully to make sure you know exactly what you are getting done and paying for. A member of the team remembered me from my last appointment and even asked how my job was going. My most recent appointment was handled by Erik, and I’m so appreciative of him. He fully explained everything and answered any questions I had.

Rick the sales manager lied about them being able to change the interior of my girlfriend’s car to the red from factory. First said it would be $1,500 for all red, so we went with that then on signing the price went up to $1,550. Then when we received the car the center console and door leather was not red and the seats were NOT the factory red that he had promised…. I would be very careful, seems like they are out to make their money and lie to do so.

5 stars are not enough, if I could give a 100 I would. Usually when I buy a car I’m very nervous and it’s a long drawn out experience. But this time my experience was amazing everyone I met that day was so friendly. Brandon Washington Sales Manager was awesome, he was knowledgeable, informative, he made me feel like he truly cared about me and that I would buy the best car for me. I would and have been recommending Allstar Kia East and Brandon Washington.

I have had the worst experience, with Kia, an all-star used dealership's worst experience EVER! so I purchased a 2021 Camry on 7/5/23 the salesman was Mr. Darryl smh and the finance manager was Christian he doesn't care at all. so I had the vehicle for a little over a month within that month's time I received four phones on 7/13/23 7/15/23 7/25/23 8/3/23 saying I had to return a vehicle stating the deal didn’t go through. (the reason for what they say is couldn't verify my employment and stubs another lie ) but y'all came to my place of employment to get the car! Lies and why let me leave off the lot of I wasn't 100 percent approved. I called the lender (the Second one) cause I had to sign a new agreement with a new lender to speak with them about what was going on. They did not know what was going on. They told me just go to another dealership. So the day they decided to come get the car. I told Christian to bring me my truck and all my information which included my title registration, &license plate when the guy came to pick up my vehicle, he didn’t bring my truck with him I asked where is my vehicle. He stated he didn’t know what I was talking about so he gets on the phone with Brandon. Brandon tells him that my vehicle was at the car lot another lie my truck didn't arrive at the dealership until that Friday 8/4/23 so they expect me to give them back their car without my vehicle smh so I guess they wanted me to Uber a ride to the dealership to get my car. I leave work on Friday I ask the salesman Darrely did they have all my information he told me yes, and I get to the dealership for them to tell me they didn’t have any of my information because they had to send it off it would be here on that Monday 8/8/23 another lie It has been three weeks. I haven’t got my titles. I haven’t got my registration nor have I got my license plate I have called several times I have been up there several times, and they keep telling me the same lie. They gave me a dealership tag that expired so I had to go get another one they claim they order my titles Tuesday 8-7-2023 I found out today that never happen I had to go purchase a new title because they never order my title. They’re rude they don’t care. Nobody has reached out to me to give me an update I have called numerous times they don’t answer the phone n I left messages for Brandon, Christian Darryly, and Mike. NO ONE HAS CALLED ME BACK So I went today 8/16/2023 to purchase a new title. I had to pay $119 and I asked the DMV had a title had been ordered the answer was NO I will be contacting the better bureau business and anybody else I can because this is not right. they don’t greet you when you walk in and they stare at you like you’re crazy I’m so over it. I’m doing whatever I have to do to get the money I had to spend back from these scammers.

This was the MOST pleasant car buying experience I’ve ever experienced! Chris Anderson and the rest of the team made this so easy, Chris even made my children comfortable, making sure they had snacks and something on TV to keep them relaxed!! I would recommend anyone in search for a new or used car, to run over to All Star Kia East to get the best deals and the most incredible service!